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Privacy Policy

Your privacy is important to us. This policy explains how we collect, use, and protect your information.

Last Updated: January 2025

1. Information We Collect

1.1 Personal Information

When you use our services, we may collect the following personal information:

  • Contact Information: Name, email address, phone number when you contact us through our contact forms
  • Property Inquiries: Information about properties you're interested in, budget preferences, and location preferences
  • Communication Records: Messages and correspondence you send to us
  • Account Information: If you create an account, we collect login credentials and profile information

1.2 Automatically Collected Information

  • Usage Data: Information about how you use our website, including pages visited, time spent, and features used
  • Device Information: IP address, browser type, operating system, device identifiers
  • Location Data: General location information based on your IP address (not precise GPS coordinates)
  • Cookies and Tracking: We use cookies and similar technologies to enhance your experience

2. How We Use Your Information

We use your personal information for the following purposes:

  • Service Provision: To provide real estate services, property listings, and customer support
  • Communication: To respond to your inquiries, send property updates, and provide relevant information
  • Website Improvement: To analyze usage patterns and improve our website functionality
  • Marketing: To send you information about properties and services that may interest you (with your consent)
  • Legal Compliance: To comply with applicable laws and regulations
  • Security: To protect against fraud and ensure the security of our services

3. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

  • Service Providers: With trusted third-party service providers who assist us in operating our website and providing services
  • Property Partners: With property owners, agents, or developers when you express interest in specific properties
  • Legal Requirements: When required by law or to protect our rights and the rights of others
  • Business Transfers: In connection with a merger, acquisition, or sale of assets
  • Consent: When you have given us explicit consent to share your information

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information:

  • Encryption: Data is encrypted in transit and at rest
  • Access Controls: Limited access to personal information on a need-to-know basis
  • Regular Updates: Security measures are regularly reviewed and updated
  • Staff Training: Our team is trained on data protection best practices

5. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Remember your preferences and settings
  • Analyze website traffic and usage patterns
  • Provide personalized content and advertisements
  • Improve website functionality and user experience

You can control cookie settings through your browser preferences. However, disabling cookies may affect website functionality.

6. Google Analytics

We use Google Analytics to analyze website usage. Google Analytics collects information such as how often users visit our site, what pages they visit, and what other sites they used prior to coming to our site. We use the information we get from Google Analytics only to improve our site and services.

Google Analytics uses cookies to collect this information. You can opt out of Google Analytics by installing the Google Analytics opt-out browser add-on.

7. Your Rights

You have the following rights regarding your personal information:

  • Access: Request access to your personal information we hold
  • Correction: Request correction of inaccurate or incomplete information
  • Deletion: Request deletion of your personal information
  • Portability: Request a copy of your data in a structured format
  • Objection: Object to processing of your personal information
  • Withdrawal of Consent: Withdraw consent for marketing communications

8. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required or permitted by law. Contact form submissions are typically retained for 3 years unless you request deletion.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure that such transfers are made in accordance with applicable data protection laws and that appropriate safeguards are in place.

10. Children's Privacy

Our services are not directed to children under 16 years of age. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal information from a child under 16, we will take steps to delete such information.

11. Changes to This Privacy Policy

We may update this privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on this page and updating the "Last Updated" date. We encourage you to review this privacy policy periodically for any changes.

12. Contact Us

If you have any questions about this privacy policy or our data practices, please contact us:

Edgescape Real Estate

Email: info@edgescaperealestate.com

Phone: +254 111 801 370

Address: Nairobi, Kenya

By using our services, you acknowledge that you have read and understood this privacy policy.